Game problems? Read this

[James]

Seen as a few people have mentioned problems from the game, instead of replying to each individual post, I thought I'd paste this straight in from the Empire Interactive support page
www.empireinteractive.com/support/faq.asp?ProdDetailID=129. If you're having problems, READ BELOW, and if you can't find a solution, of course post about it and we'll try to help.

Are you having any issues regarding the mouse or mouse movement within the game?

Users of certain graphics cards may experience minor problems with the mouse pointer. In most cases these problems can be avoided by selecting to use a basic in-game mouse pointer. To use the basic in-game mouse pointer, follow these steps:

1. Via the main menu or pause menu, select "Options"
2. Using the options category tabs at the top of the screen, navigate to the display section by clicking on "Display"
3. Disable the "Enhanced Cursor" (so that no tick appears in the box)


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Are there any issues regarding certain graphics cards?

The following chipsets/graphics cards are NOT supported:

Rage Fury Maxx
Matrox G400 or Matrox G450
Sis 315
3Dfx Voodoo Series
S3 Savage 4

NOTE: Always ensure you have the very latest drivers installed for your graphics card and operating system.


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Are there any issues regarding soundcards?

The following sound cards are not 100% supported (the game may run but in some cases problems may occur):

Formosa SC4000
Turtle Beach Montego 1/2
Aureal Vortex 1/2
Ess Canyon 3D

NOTE: Always ensure you have the very latest drivers installed for your sound card and operating system.


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What are the controls within the game?

------------------------- General Keyboard Controls -------------------------

View Objectives : TAB
Menu Highlight Up : Numpad 8
Menu Highlight Down : Numpad 2
Menu Highlight Left : Numpad 4
Menu Highlight Right : Numpad 6
Delete/Cancel : Numpad . (Numpad Del)

--------------- Camera Controls ---------------

Pan Camera Left : Left Arrow
Pan Camera Right : Right Arrow
Pan Camera Forward : Up Arrow
Pan Camera Back : Down Arrow
Rotate Camera Left : Ctrl+Left Arrow
Rotate Camera Right : Ctrl+Right Arrow
Zoom Camera In : Delete
Zoom Camera Out : Insert
Tilt Camera Up : Ctrl+Up Arrow
Tilt Camera Down : Ctrl+Down Arrow
Zoom In Full : End
Zoom Out Full : Home
Tilt Camera Up Full : Numpad 7
Tilt Camera Down Full : Numpad 1
Move Up A Level : Page Up
Move Down A Level : Page Down
Move To Top Level : Shift+Home
Move To Bottom Level : Shift+End
Reset Camera : Numpad 5
Rotate Camera Clockwise : [
Rotate Camera Anti-Clockwise : ]
Save Bookmark 1 : Ctrl+1
Save Bookmark 2 : Ctrl+2
Save Bookmark 3 : Ctrl+3
Save Bookmark 4 : Ctrl+4
Save Bookmark 5 : Ctrl+5
Load Bookmark 1 : 1
Load Bookmark 2 : 2
Load Bookmark 3 : 3
Load Bookmark 4 : 4
Load Bookmark 5 : 5


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I understand that there are videos shown when you play the game but I do not get to see them?

The game plays video clips using DirectShow, this requires the codec files contained within Windows Media player 9. If you do not have version 9 of the Media Player you can still play the game without any issues minus the video content. Windows Media Player 9 can be obtained from the Windows update option that came with your Microsoft Windows or you can download it from the link below ensuring that you read all the details first and select the correct operating system.

www.microsoft.com/windows/windowsmedia/9series/player.aspx

Due to the requirements of Microsoft and their different Windows Operating Systems we cannot include the Media Player 9 within the game as an automated install option as this has to be downloaded or installed directly from the Microsoft link as above.

[ManInBlack]

As a paranoid worrier about Microsoft, I would avoid Media Player 9 and install an upto date codec pack (search for divx codec or similar) instead.

I'm not 100% sure this would allow you to see the video yet - not had a chance to check, but I'd try that before installing WMP9.

After all, we MiB need to be slightly paranoid...

[ManInBlack]

Can we have a direct link to the page with that info on to ref for people?

They seem to come in and not look through all the forums (and to be fair I can't make the Search thingy work for me... maybe something to do with my broadband connection being a pain again today), so maybe have this reference somewhere so we can point people at it

[CeeBod]

ManInBlack said:

As a paranoid worrier about Microsoft, I would avoid Media Player 9 and install an upto date codec pack (search for divx codec or similar) instead.

I'm not 100% sure this would allow you to see the video yet - not had a chance to check, but I'd try that before installing WMP9.

After all, we MiB need to be slightly paranoid...

I don't have MS Media Player 9.0 - I'm still on 8.0, but I have got all the DivX codecs etc, and I don't seem to have any isssues with any cutscenes.

However, I do have instability issues - the game crashes randomly but often - sometimes I can complete a few levels, taking my time over each with no problem, other times it crashes on the first transition screen or after playing a level for 5-10 minutes - highly frustrating!