Program error crash

[Tandon]

HI All,

Every time I try to load Ghost master I get a white screen as if the game is going to load and then CRASH - Program Error.

There are also two logs. One from Dr Watson and one from Steam. I cannot make sense of any of them. Also I removed my Anti Virus to be sure it was not creating the problem but no change in the results.

If you can any provide assistance in this matter it would be most welcome.

BTW - Sorry for the information over load.

Computer Specs
===================================
Windows 2ooo (Service Pack 4)
Athlon XP 1800+
1,256 RAM
Radeon 9550
===================================
DR Watson.

Application exception occurred:
App: (pid=1196)
When: 1/15/2008 @ 10:38:26.250
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: ********
User Name: ********
Number of Processors: 1
Processor Type: x86 Family 6 Model 6 Stepping 2
Windows 2000 Version: 5.0
Current Build: 2195
Service Pack: 4
Current Type: Uniprocessor Free
Registered Organization: ********
Registered Owner: ********

*----> Task List <----*
0 Idle.exe
8 System.exe
180 SMSS.exe
208 CSRSS.exe
232 WINLOGON.exe
260 SERVICES.exe
272 LSASS.exe
384 ati2evxx.exe
472 svchost.exe
504 LEXBCES.exe
532 spoolsv.exe
564 LEXPPS.exe
636 svchost.exe
692 regsvc.exe
708 mstask.exe
768 stisvc.exe
868 vmware-authd.ex.exe
896 vmnat.exe
916 WinMgmt.exe
944 ati2evxx.exe
988 explorer.exe
1008 svchost.exe
1032 vmnetdhcp.exe
1152 jusched.exe
1120 atwtusb.exe
908 CLI.exe
1172 iTunesHelper.ex.exe
1244 fquick32.exe
1308 iPodService.exe
1520 CLI.exe
1776 CLI.exe
1644 wuauclt.exe
1384 Steam.exe
1196 ghost.exe
1136 DRWTSN32.exe
0 _Total.exe

(00400000 - 00B05000)
(77F80000 - 77FFC000)
(7C570000 - 7C624000)
(10000000 - 10033000)
(77E10000 - 77E6F000)
(77F40000 - 77F7C000)
(7C2D0000 - 7C335000)
(77D30000 - 77D9F000)
(7CF30000 - 7D176000)
(70A70000 - 70AD6000)
(78000000 - 78045000)
(71710000 - 71794000)
(77820000 - 77827000)
(759B0000 - 759B6000)
(02000000 - 020AE000)
(51080000 - 510E1000)
(7CE20000 - 7CF0F000)
(77570000 - 775A0000)
(69510000 - 695D7000)
(6FAC0000 - 6FADF000)
(51000000 - 51050000)
(728A0000 - 728A6000)
(30000000 - 3031B000)
(75030000 - 75044000)
(75020000 - 75028000)
(74FF0000 - 75002000)
(77980000 - 779A4000)
(75050000 - 75058000)
(69000000 - 694FD000)

State Dump for Thread Id 0x4a4

eax=69464bb4 ebx=008a2df0 ecx=008a3956 edx=00000056 esi=7c979838 edi=0086c050
eip=690b452c esp=0012d910 ebp=00400000 iopl=0 nv up ei pl nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000206


function: atiPPHSN

===================================

Steam (GameOverlayRenderer.dll.log)

Module file name: J:\Steam\GameOverlayRenderer.dll
Could not find a match for function preamble (unsupported op-code at 4 bytes):
53 8B 5C 24 08 F6 C3 01 56 74 2A 8B F3 83 E6 FE
Failed hooking free library calls
Hooking SetCursorPos, GetCursorPos, ShowCursor, and SetCursor
Hooking DispatchMessage calls
Modules at GameOverlayRenderer.dll attach
01: drwtsn32.exe
02: ntdll.dll
03: MSVCRT.dll
04: KERNEL32.dll
05: ADVAPI32.dll
06: RPCRT4.dll
07: DBGHELP.dll
08: GameOverlayRenderer.dll
09: USER32.dll
10: GDI32.dll
----------------------------
GameOverlayRenderer.dll detaching
Detaching input hook...
Aborting UnhookFunc because pRealFunctionAddr is not hooked
Aborting UnhookFunc because pRealFunctionAddr is not hooked

[Nemesis]

Let's see... As far as I know Ghost Master doesn't run under Windows 2000, but let's at least try. First we'll check if your display drivers are up-to-date. Go to Start -> Run and enter "dxdiag" (without quotes) into the text box. Click OK and wait for the diagnostics tool to start. Head over to the tab Display and post the information you find there here.

[Tandon]

Hi Nemesis, thanks for the assistance. I have pasted the information below. I should also point out that I had no problem install and playing the demo. I player the tut level without a problem and very smooth. Thank for your assistance.


---------------
Display Devices
---------------
Card name: HIGHTECH EXCALIBUR RADEON 9550SE Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI RADEON 9550 AGP (0x4153)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_4153&SUBSYS_201C17AF&REV_00
Display Memory: 256.0 MB
Current Mode: 1024 x 768 (32 bit) (90Hz)
Monitor: Dell D1626HT
Monitor Max Res: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6599 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 1/25/2006 14:52:48, 255488 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 1/25/2006 14:52:31, 1478656 bytes
Device Identifier: {D7B71EE2-0213-11CF-D86D-1600A1C2CB35}
Vendor ID: 0x1002
Device ID: 0x4153
SubSys ID: 0x201C17AF
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_C ModeMPEG2_D

[Nemesis]

Being able to play a demo doesn't automatically mean you can play the real thing! Having said that, let's try getting the real thing to work. Hmmm... Your display driver is nearly two years old, so you might consider updating it. Unfortunately Windows 2000 doesn't seem to be supported by ATi anymore! Their driver is barely a month younger than your current one, but give it a try anyway. Here are the instructions:

- Download the new driver here (try the "Display Driver" under Option 2 first).
- Run the executable and follow the instructions.

That's it for the first try. Let me know what happened!

[Tandon]

Unfortunately the same crash occurred. Any other thoughts you might have I am open to.

Thanks again.

[Nemesis]

Can you post some more general system information? You can find everything in the DirectX Diagnostic Tool (the one you just started with the "dxdiag" command), tab System under "System Information".

[Tandon]

Good luck with this information Nemesis, I do hope it helps.

Time of this report: 1/17/2008, 01:17:27
Machine name: ********
Operating System: Windows 2000 Professional (5.0, Build 2195) Service Pack 4
Language: English (Regional Setting: English)
System Manufacturer: n/a
System Model: n/a
BIOS: Default System BIOS
Processor: AMD Athlon(TM) XP 1800+, ~1.5GHz
Memory: 1280MB RAM
Page File: 317MB used, 2731MB available
Windows Dir: C:\WINNT
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.0001.0904 32bit Unicode

[Nemesis]

While I think about the next move, perhaps you can think about this question: is it possible for you to upgrade to Windows XP? It's not a very hard thing to do and the system is a lot better and more stable than Windows 2000!

[Tandon]

I have been thinking about the upgrade for a while now but I am not to sure about it yet. I am actually a IT support tech and use Xp at work all the time. I have to hotdesk all the time and from my experience I always have problems with XP crashing and annoying problems. But I can have my com on running 2k for over a week and not one problem. But I do know that game support for 2k is dying. I am going to think hard over it for the next few days though. Was going to upgrade when Spore was released but maybe it is time now....

Sorry for the essay ;D

[Nemesis]

You know, I'm actually more familiar with the opposite! At work it's mostly Windows XP with one or two Windows 2000 computers (a bit like your situation). The XP computers are running fine most of the time, while the 2000 computers are nothing but trouble. The thing about XP is that once it's configured correctly it will run almost without problems. On the other hand, if it doesn't...! My advice: upgrade your system to Windows XP and take your time setting it up. It's really worth the time and effort!